DELIVERY INFORMATION
Service Charges
The cost of our service includes personally shopping for your baby supplies, packaging them securely and delivering them to your holiday accommodation. It is calculated according to the country you are visiting and the weight of the products ordered.
Weights are calculated in set increments and for delivery to non-EU countries such as Bulgaria, Tunisia, Turkey etc the cost includes a statutory customs clearance charge of £18.
Delivery Information
Please place your order at least 14 days prior to your arrival at your destination.
If your departure date is within the next 14 days please contact us on +44 (0)1257 42 42 41 or e-mail to discuss your requirements.
Please note that for deliveries to non EU countries we will require a copy of the passport of the person the holiday is booked under, this is to be included in our paperwork to aid transition through customs.
Please send this to quoting your Transaction number within 2 days of placing your order.
We aim to deliver your parcel to coincide with your arrival date but please note there are no deliveries on weekends or bank holidays (these may vary with each country) and deliveries can take place up to 8:00pm to allow for local customs and practices.
We can deliver prior to your arrival if there is someone to accept the delivery on your behalf. Please enter the desired delivery date, the name of the person who will accept your parcel and a landline number where they can be contacted into the additional comments section on the booking form.
Please note our parcels may contain packing peanuts which could cause small children to choke. Please do not leave any child unattended within reach of these items. Tinytotsaway can accept no liability whatsoever for injuries so caused.
If Staying in Hotel/Apartment Accommodation with Reception Facilities
It is important that you supply a full delivery address for your holiday accommodation including a mobile number which will be in use during your holiday and a telephone number for the accommodation. Correct postal address is deemed correct by our carrier: Tinytotsaway can accept no responsibility for undelivered parcels due to incorrect delivery information. Delivery information is required at the final checkout stage.
If Tinytotsaway need to obtain further address information to ensure delivery we reserve the right to charge a £5 administration fee.
If Tinytotsaway need to make international telephone calls on your behalf to ensure delivery we reserve the right to charge for those calls at International rates.
We aim to have your parcel delivered to coincide with the day of your arrival. If your arrival day is Saturday or Sunday we will aim to deliver on the previous Friday but cannot guarantee this will occur.
Please check your hotel/apartment will accept delivery of a parcel that may arrive before you.
Our parcels will have your name, date and time of arrival and booking reference, if supplied, on their labels and they have Tinytotsaway branded tape.
Please ensure you have enough supplies to accommodate any unexpected delays.
Customs departments may randomly select packages, which they will open and check. This does not happen often but is something over which we have no control. Therefore we can accept no responsibility for any such action.
If Staying in Privately Rented Accommodation with No Reception Facilities
It is important to have the correct delivery address for your holiday accommodation including a mobile number which will be in use during your holiday and a telephone number for the accommodation if possible. Correct postal address is deemed correct by our carrier: Tinytotsaway can accept no responsibility for undelivered parcels due to incorrect delivery information. Delivery information is required at the final checkout stage.
If Tinytotsaway need to obtain further address information to ensure delivery we reserve the right to charge a £5 administration fee.
If Tinytotsaway need to make international telephone calls on your behalf to ensure delivery we reserve the right to charge for those calls at International rates.
As a signature is required we aim to have your parcel delivered the day after your arrival. However, if your arrival day is Saturday or Sunday we will deliver on the following Monday.
We can deliver prior to your arrival if there is someone to accept the delivery on your behalf. Please enter the desired delivery date, the name of the person who will accept your parcel and a landline number where they can be contacted into the additional comments section on the booking form.
Please ensure you have enough supplies to accommodate any unexpected delays.
Customs departments may randomly select packages, which they will open and check. This does not happen often but is something over which we have no control. Therefore we can accept no responsibility for any such action.
A signature is required for delivery, please note that deliveries can take place up to 8:00pm to allow for local customs and practices.
As a signature is required for delivery, if delivery fails a card will be left with a local number to be contacted to arrange a mutually convenient time to accept the parcel. It is the customer's responsibility to do this. After 3 attempts at delivery, if unsuccessful, the parcel will automatically be returned to our depot. The cost of shipping back to Tinytotsaway plus £10 administration charge will be the responsibility of the customer. The customer must arrange collection from Tinytotsaway for delivery to on-going destination, by contacting UPS on 0845 787 7877 and quoting Account number 1x165x and Tracking number of parcel. After 28 days if the parcel has not been collected it becomes the property of Tinytotsaway.
Guaranteed Delivery or Money Back
- If we do not deliver your parcel within 48 hours of the date and time stated on the booking form (excluding weekends and bank holidays) we will refund your service charges immediately.
- This guarantee does not apply to any orders using a short departure code.
- If delivery has been attempted by our carrier and fails for whatever reason, the money back guarantee does not apply.
- If the parcel is delayed due to Customs Delays over which we have no control, this guarantee does not apply.
Carrier Terms and Conditions
Certain aspects of the delivery process are the responsibility of Tinytotsaway and some of the carrier - currently UPS. Some of the more important circumstances are outlined below but please check both Tinytotsaway and UPS Terms and Conditions for complete information.
Refused and Undeliverable Packages
If a parcel is refused or returned as undeliverable through no fault of Tinytotsaway the parcel will automatically be returned to our depot. The cost of shipping back to Tinytotsaway plus £10 admin charge will be the responsibility of the customer. The customer must arrange collection from Tinytotsaway for delivery to on-going destination, by contacting UPS on 0845 787 7877 and quoting Account number 1x165x and Tracking number of parcel. The cost of forwarding to the on-going destination will be the responsibility of the customer. After 28 days if the parcel has not been collected it becomes the property of Tinytotsaway.
[Please refer to the carrier's full terms and conditions]
Shipments Lost in Transit
Loss of an order in transit is the responsibility of the carrier.
Tinytotsaway is not liable for the cost of an order lost in transit, any other damages or any other losses experienced as a result of the carrier losing a shipment.
[Please refer to the carrier's full terms and conditions]
Shipment Damaged in Transit
Tinytotsaway takes special care in packaging your order to reduce the likelihood of damage in transit. However damage to any product that occurs during shipping is the responsibility of the carrier. We will however work closely with you to ensure your satisfaction.
Any damaged items must be reported to ourselves within 48 hours of delivery. Please take photographic evidence of any damage and keep all receipts for items purchased as replacements.
These will be required in the event of a claim for damaged goods.
[Please refer to the carrier's full terms and conditions]
Items Missing from Shipment
Tinytotsaway make every effort to ensure the accuracy of your order and your order is checked before leaving our depot.
In the unlikely event items are missing from your order, this must be reported to Tinytotsaway within 48 hours of delivery.
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